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Autonomy etalk Awarded Best of Show for Advanced Security and Compliance in the Call Center

Customer Management Insight Honors Qfiniti Enterprise at the 2007 Annual Call Center Exhibition

DALLAS, TX - (THE HOSTING NEWS) - Autonomy Corporation plc, a global leader in infrastructure software for the enterprise, today announced that Autonomy etalk’s Qfiniti Enterprise solution platform received a Best of Show award at the 2007 Annual Call Center Exhibition (ACCE) in San Diego, CA. The editors of Customer Management Insight, the monthly online magazine of the International Customer Management Institute (ICMI), lauded Autonomy etalk’s enhanced security features, which include the ability to mask sensitive data in voice and screen recordings from unauthorized users to protect against identity theft and fraud.

Qfiniti Enterprise’s integrated security capabilities include highly secure data encryption, audit trails for tracking user activity, and voice and screen masking of sensitive information in recorded interactions. Voice and screen masking utilizes a combination of speech analytics and metadata to locate portions of an audio or screen recording that contain sensitive data such as a credit card or bank account number. The masking solution blocks that portion of the call or screen during playback for individuals that are not authorized to hear or view the sensitive information.

“Autonomy etalk’s Qfiniti Enterprise ensures that the personal information callers share with call centers is secure,” said Joe Fleischer, chief technical editor, ICMI’s Customer Management Insight magazine. “Providing such peace of mind, especially in advance of a busy season of shopping and travel, earns Qfiniti Enterprise a Best of Show award.”

Autonomy etalk helps its customers meet regulatory compliance with data security standards such as the Payment Card Industry (PCI) Data Security Standards and the Health Insurance Portability and Accountability Act (HIPAA). Autonomy etalk supports these standards by delivering security capabilities that enable the business to safely capture, store, and transmit contact center interactions that contain sensitive data.

“Autonomy etalk’s enhanced security addresses the PCI initiative and our clients’ concern for their customers’ private data. With these measures, companies can continue to record, store, and share interactions without losing control of their most critical data,” said Scott Shute, CEO of Autonomy etalk.

The recipients of the ACCE Best of Show Award were announced in the November issue of Customer Management Insight.

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Radware Partners With Norkom Technologies to Help Online Business Fight Fraud and Identity Theft�

Leaders in Business Smart Networking Solutions and Real-Time Financial Crime Software Enable Customers to Fight Against Online Crime�

TEL AVIV and DUBLIN - (THE HOSTING NEWS) - Radware, the leading provider of integrated application delivery solutions for business-smart networking, today announced a partnership with Norkom Technologies, the leading provider of real-time financial crime and compliance software. Through the integration of Radware’s real-time event delivery platform, a part of its business-smart network solutions, and Norkom’s industry leading fraud and compliance detection and investigation solutions, security-concerned online businesses will be able to fight fraud and identity theft, as well as money laundering in real time.�

More specifically, Radware’s Inflight event delivery platform will automatically feed real-time events from web applications to Norkom’s fraud applications, allowing organizations to assess and react to potential online attacks in real-time, thereby reducing possible financial losses while maintaining regulatory compliance.�

Paul Kerley, CEO of Norkom explains: “Financial organizations are looking to technology to help them deliver a cohesive strategy and defense against the increasing volumes and sophistication of financial crime. Employing Norkom’s ‘gold standard’ financial crime and compliance platform in conjunction with Radware’s Inflight platform will enable clients to achieve new levels of intelligence and effectiveness in the fight against fraud.”�

Radware’s Inflight product provides users with the ability to deploy their business event delivery platform across the enterprise with the utmost ease, and with zero impact to applications or users. As the industry’s only pervasive network-based event platform that delivers real-time business events to applications across the enterprise, it can easily accompany users in the ever-changing business environment.�

“Norkom and Radware are jointly engaged to make a material impact in the enterprise financial fraud and compliance marketplace. The combined real-time platforms enable institutions with a significant investment in online businesses to address risk to their business and brand in a methodology with a positive return on investment,” stated Paul Bilden, General Manager for Radware’s Inflight Group. “Real-time intelligence of online user activity is vital in profiling users for fraud detection or anti-money laundering efforts. The prevalence of financial crimes in the online channel coupled with drivers around increased corporate governance and reputation risk are driving our real-time business with Norkom around our business-smart strategy solutions.”�

Norkom’s financial crime management platform provides financial services organizations with the ability to detect, triage and respond to organized crime attacks either directly through fraud or indirectly through the violation of government regulations such as anti-money laundering or insider trading rules. Norkom’s innovative products combine best in class technology with years of domain knowledge in deploying sophisticated financial crime management solutions for Tier 1 Global financial services organizations.�

Marcos Semola, Head of InfoRisk Operation at Atos Origin UK, a leading worldwide system integration firm with a global risk practice, notes the joint Radware-Norkom solution provides the first holistic, closed loop approach to risk and compliance. “Radware’s business-smart strategy is an industry-first approach for making the network a vital application and user-aware asset. By combining these two leading technology platforms, Atos Origin is able to bring a best in class strategy to our global customer base looking to proactively assess risk and compliance in their enterprise.”�

The combined solution delivers a multitude of business benefits, including reduced financial losses, real-time visibility in their applications, increased operational efficiencies, improved application performance in online applications, and compliance with a large number of regulations.�

For more information, visit www.radware.com

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Any web developer worth his weight in PHP code can tell you that there are tons of selections when it comes to finding a blogging script that is right for you. The next time you decide to start up the Web’s next great blog you might want to take some of these choices into [...]

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Recently I wrote a blog about Firedog and the Geek Squad. I need to put this subject to bed so I can get on with better things. But I did learn something.

First - promotion wise Circuit City (Firedog) is way ahead of Best Buy (Geek Squad) in advertizing and promoting the service. After visiting both, the in store emphasis reflects the ad space. Firedog is way ahead, "it has it all" - I love that line.

Going to both stores was problematic - in the spirit of providing the best info for these blogs, my wallet eventually came out.  All three stores got into my pocket. Did I say 3? Yes, CompUSA actually got most my cash and even haggled several hundred dollars less than BB & CC.  Highly recommended for hagglers - as I now struggle with 120hrz.

Now price points for a flat screen TV installation/theatre co-ordination (Oh yes CompUSA has TECHPRO, which by the way, reminds me of Chuck and his buddy Morgan).

• Geek Squad - Figure $500
• Circuit City - Around $450

I opted for spending Thanksgiving weekend learning about and installing my new toys (Which can only be described as a custom job) and figuring out why Best Buy does not push the Geek Squad. 

Why isn't the Geek Squad pushed by Best Buy? Best Buy is in it to make money. At $500 a pop it is just too labor intensive.  Magnolia - a humbling experience.

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One of the most frequent concerns I hear from clients and non-clients alike, involves questions about the enforceability of different types of contracts, and contract negotiations.  A recent decision in the U.S. District Court for the Western District of Virginia reinforces the general trend that contracts negotiated electronically, and often signed that way as well, can be enforced.  It also reinforces the point of law that e-mail communication is as authoritative as a letter.

This dispute involves a contract that was negotiated by e-mail.  One of the negotiating parties suggested a change to the contract after the initial contract had been signed.  One of these provisions, an arbitration clause, was the subject to the dispute.    While the parties disagreed on the series of events, they did agree that the other party signed the initial contract, replied by e-mail to a proposed modification, and then signed the “new” contract.  The e-mail reply stated:   “[m]y answer is yes to both.  Please make the necessary changes and additions and forward the same to me in two signed copies.  I will then sign them both and return one completed contract to you.”

The parties disputed whether there was actual agreement about the second version of the contract – even though it was fully executed.  The court held that the response in the e-mail was sufficient to demonstrate that the parties agreed to the new terms, even if one party had not actually read the agreement, or misunderstood what he was agreeing to.

This case is important for two reasons.  The first is to further strengthen the current trend of allowing contract consent by e-mail (and, by extrapolation, other electronic means).  The second is to point out that in spite of its informal nature, e-mail will likely be considered by a court to have the same evidentiary status as a letter or other formal method of communication.  It bears repeating that communication by e-mail should be treated with the same care as communication by letter or fax.

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November 29, 2007 — ( <http://www.thewhir.com> WEB HOST INDUSTRY REVIEW) — Verio announced on Wednesday that it will offer Internet Protocol version 6 connectivity for customers and solution provider partners using Verio’s virtual private server and managed private server Web hosting solutions.

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